Return and refund policy

At GIRLGLOW EMPORIUM, we understand that sometimes a product may not meet your expectations or may not be suitable for your needs. We want to ensure your satisfaction, which is why we have a comprehensive return and refund policy in place.

30-Day Return Policy: We offer a 30-day return policy for all eligible products. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving it for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it.

How to Initiate a Return: To initiate a return, please contact our customer service team at girlglowemporium@gmail.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with a return authorization number.

Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Refund Process: Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. If the item is approved for a refund, we will initiate the refund process. Please note that it may take up to 10 business days for the refund to be processed and for the funds to be credited back to your original payment method.

Exclusions: Please note that certain products are not eligible for return due to hygiene and safety reasons. These include but are not limited to opened skincare products, makeup products that have been used, and personal care items such as brushes and sponges.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We will guide you through the return process and provide you with a prepaid shipping label for the return.

Final Sale Items: Some items may be marked as final sale, indicating that they are non-returnable and non-refundable. Please check the product description carefully before making a purchase.

Contact Us: If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team at girlglowemporium@gmail.com. We are here to assist you and ensure your satisfaction.